Frequently Asked Questions
Everything you need to know about your Jolie beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your beauty essentials ship, we will send a tracking link so you can follow your package's journey to your doorstep.
Are Jolie products cruelty-free?
Yes, absolutely. At Jolie, we are committed to ethical beauty. None of our products or ingredients are tested on animals, and we are proud to be 100% cruelty-free.
What is your return policy?
We want you to love your glow. If you are not completely satisfied, you can return unopened and unused products within 30 days of purchase for a full refund.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary depending on your location and will be calculated at checkout.
How do I know which product is right for my skin type?
Each product page includes a detailed description of suitable skin types. You can also take our online Skin Quiz or contact our beauty consultants for a personalized recommendation.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.